Friday, May 4th 2012


Support page for Be There Routing Issue
posted @ 10:16 am in [ ]

Dear Support Team

Following my call please find a ping and traceroute debug for our two Be There accounts versus our BT Inifinity account which both seem unable to reach our client’s website

www.brit-education.co.uk

All seems very strange, and one of the routers is trying to route to a 10.x.x.x address which also feels wrong (it is an upgraded Be router from the original that we paid extra for so maybe the configuration is wrong) and anything you can do to fix would be great.

Many thanks!

Alex

memberservice@bethere.co.uk

1. Be There Router 1

IP Address = 78.10 5.0.112

C:\Documents and Settings\Alex>ping www.brit-education.co.uk

Pinging www.brit-education.co.uk [72.52.168.68] with 32 bytes of data:

Request timed out.
Request timed out.

Ping statistics for 72.52.168.68:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
^C
C:\Documents and Settings\Alex>tracert www.brit-education.co.uk

Tracing route to www.brit-education.co.uk [72.52.168.68]
over a maximum of 30 hops:

1 62 ms 99 ms 99 ms BeBox.config [192.168.5.254]
2 * * * Request timed out.
3 * 15 ms 14 ms 10.1.2.161
4 * * 15 ms 10.1.2.158
5 15 ms 14 ms 14 ms 208.178.245.81
6 105 ms 105 ms 105 ms GIGLINX.TenGigabitEthernet3-1.ar5.CHI2.gblx.net
[208.49.135.162]
7 116 ms 115 ms 115 ms lw-dc2-core3-te9-1.rtr.liquidweb.com [209.59.157
.224]
8 116 ms 116 ms 115 ms lw-dc2-sec1-dist2-po1.rtr.liquidweb.com [209.59.
157.128]
9 114 ms 114 ms 114 ms dc2-vps2-431.liquidweb.com [69.16.228.52]
10 * * * Request timed out.
11 * * * Request timed out.
12 ^C

2. BT Infinity Router

IP Address = 81.149.81 .13

C:\Documents and Settings\Alex>ping www.brit-education.co.uk

Pinging www.brit-education.co.uk [72.52.168.68] with 32 bytes of data:

Reply from 72.52.168.68: bytes=32 time=119ms TTL=47
Reply from 72.52.168.68: bytes=32 time=119ms TTL=47
Reply from 72.52.168.68: bytes=32 time=119ms TTL=47
Reply from 72.52.168.68: bytes=32 time=119ms TTL=47

Ping statistics for 72.52.168.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 119ms, Average = 119ms

C:\Documents and Settings\Alex>

C:\Documents and Settings\Alex>tracert www.brit-education.co.uk

Tracing route to www.brit-education.co.uk [72.52.168.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254] 2 10 ms 10 ms 10 ms host81-134-64-1.in-addr.btopenworld.com [81.134. 64.1] 3 10 ms 10 ms 10 ms 213.120.182.141 4 10 ms 10 ms 10 ms 213.120.161.82 5 10 ms 10 ms 10 ms 217.41.222.22 6 10 ms 10 ms 10 ms 217.41.222.178 7 10 ms 10 ms 10 ms acc1-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159. 248.82] 8 26 ms 23 ms 23 ms core1-te0-4-0-4.ealing.ukcore.bt.net [109.159.24 8.4] 9 18 ms 18 ms 18 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6. 201.82] 10 16 ms 16 ms 16 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141] 11 16 ms 18 ms 16 ms 166-49-211-38.eu.bt.net [166.49.211.38] 12 114 ms 114 ms 114 ms xe-1-0-0.chi12.ip4.tinet.net [89.149.187.90] 13 111 ms 111 ms 111 ms giglinx-gw.ip4.tinet.net [173.241.129.86] 14 117 ms 117 ms 117 ms lw-dc2-core4-te9-1.rtr.liquidweb.com [209.59.157 .226] 15 117 ms 117 ms 117 ms lw-dc2-core4-ge2-16.rtr.liquidweb.com [209.59.15 7.110] 16 121 ms 120 ms 121 ms lw-dc2-sec1-dist1-po2.rtr.liquidweb.com [209.59. 157.218] 17 119 ms 118 ms 118 ms dc2-vps2-431.liquidweb.com [69.16.228.52] 18 119 ms 119 ms 118 ms host.i-netix.co.uk [72.52.168.68] Trace complete. 3. Be There Router 2 IP Address = 94.195.193 .160 C:\Documents and Settings\Alex>ping www.brit-education.co.uk

Pinging www.brit-education.co.uk [72.52.168.68] with 32 bytes of data:

Request timed out.
Request timed out.

Ping statistics for 72.52.168.68:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
^C
C:\Documents and Settings\Alex>tracert www.brit-education.co.uk

Tracing route to www.brit-education.co.uk [72.52.168.68]
over a maximum of 30 hops:

1 95 ms 99 ms 99 ms bebox.config [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * 14 ms 13 ms 10.1.2.158
5 14 ms 14 ms 14 ms 206.165.73.37
6 109 ms 109 ms 109 ms GIGLINX.TenGigabitEthernet3-1.ar5.CHI2.gblx.net
[208.49.135.162]
7 115 ms 310 ms 201 ms lw-dc2-core3-te9-1.rtr.liquidweb.com [209.59.157
.224]
8 121 ms 120 ms 120 ms lw-dc2-sec1-dist2-po1.rtr.liquidweb.com [209.59.
157.128]
9 122 ms 122 ms 122 ms dc2-vps2-431.liquidweb.com [69.16.228.52]
10 * * * Request timed out.
11 * * * Request timed out.
12 ^C


Leave a Reply